Contact SBK Support
Contact our support
For account questions, use the support channel within your SBK account.
If your question concerns an SBK bet, payment or account, use the account support route below. This keeps account enquiries within the service where your betting activity takes place.
SBK account support
Our live chat is available after you sign in. Open your account menu and select the customer support chat option. Our chat hours are 09:00–23:00 GMT.
| Enquiry | Contact route |
|---|---|
| An SBK account, payment or bet | Customer support chat within your SBK account |
| Postal correspondence for SBK | SBK's listed postal contact: 1 Commodity Quay, St. Katharine Docks, London, E1W 1AZ, United Kingdom |
The postal address above is SBK's contact address. It is not an address for correspondence about this website.
Describe the problem
To make your enquiry easier to follow:
- Explain what happened and what you expected instead.
- For a website issue, include the page address and any error message.
- For an account enquiry through SBK support, identify the relevant bet or transaction where possible.
- If you have already contacted support, include the earlier reference or conversation details.
Keep passwords and complete payment card details out of your message. Avoid including unrelated personal information in screenshots.
Account complaints
Raise an account or betting complaint with SBK customer support and explain the outcome you are seeking. Smarkets' account terms provide for complaints to be referred to management.
If a UK customer's dispute with Smarkets cannot be resolved and has reached deadlock, the terms allow referral to the Independent Betting Adjudication Service (IBAS). Request an adjudication form first. The dispute is then handled through written correspondence. This is the account dispute process, separate from enquiries about this website.